Terms and Conditions
These terms apply to bond cleaning, carpet cleaning and end-of-lease pest control services booked with Superior Bond Cleaning Logan, and to the use of this website.
General Service Terms
Access Fees
Additional charges may apply for properties located above the ground floor without elevator access.
Utilities
Water and electricity must be available at the property. If utilities are not accessible, our service guarantee will not apply.
Vacated Premises
The property must be vacated before cleaning begins. Any remaining items may limit the scope of our service guarantee.
Lost Items
We are not responsible for personal items left behind that are deemed waste and removed during the cleaning process.
Service Day Protocol
Key Access
If you cannot be present during the service, you must arrange access to the property, such as leaving a key.
Contact Availability
You must be reachable by phone during the service to address any immediate concerns or clarifications.
Quotation and Pricing
Initial Quotes
Quotes are based on the information you provide. If property conditions differ, the quote may be revised.
Revised Quotes
Any adjustments to the quote will be communicated before the service begins. Your approval is required to proceed.
Non-Acceptance
If a revised quote is not accepted, warranties related to the service may not apply.
Service Guarantee
Rectification Period
Issues with items on our cleaning checklist must be reported within 5 days of service completion for a free re-clean.
Exclusions
Pre-existing damage, mould, or permanent stains are not covered under our guarantee.
Additional Costs
Extra Services
Additional services such as wall washing, external window cleaning, or appliance cleaning are available upon request and will incur extra charges.
Special Conditions
Factors such as pet occupancy, furnished properties, or extended unoccupancy may affect the final price.
Parking and Accessibility
Additional charges may apply if parking or property access requires special arrangements.
Carpet Cleaning
Standard Cleaning
Our standard service includes basic carpet cleaning for common dirt and stains. Severe stains or heavily soiled carpets may incur extra costs.
Results
While we aim for the best results, some stains or wear may not be fully removable.
Code of Conduct
Behaviour Policy
Abusive or inappropriate behaviour towards our staff will result in immediate termination of services without a refund.
100% Bond Back Guarantee
Coverage
Our bond back guarantee (a free re-clean guarantee) applies to properties cleaned as per our checklist and reported within 5 days of service completion, with proper proof required to avoid misuse.
Free Re-clean
We will return to address any cleaning concerns raised by landlords or property managers within 72 hours of notification.
Valid Proof Required
To claim the free re-clean guarantee/100% bond back guarantee, customers or their landlord/property manager must provide a valid official exit report with photos highlighting the specific areas of concern. This ensures transparency and prevents misuse of the policy.
Exclusions
Permanent damage, pre-existing stains, or non-cleaning-related issues are not covered.
No Refund Policy
Strict No Refunds
Once the service is completed, no refunds will be issued. However, a free re-clean is available within 5 days of the initial service if you are dissatisfied.
Payment and Cancellation
Payment
Full payment must be made before the service begins.
Booking Fee
A non-refundable booking fee is required to secure your appointment.
Cancellations
Please refer to our cancellation policy for details on rescheduling or cancelling appointments.
Force Majeure
Events Beyond Our Control
We are not responsible for service delays or interruptions caused by events beyond our control, including natural disasters or other unforeseen circumstances.
Photography Consent
Consent
Photographs may be taken before, during, or after the cleaning for quality control or promotional purposes. If you do not consent to this, please inform us in writing before the service begins.
Questions about these terms?
Call 0479 054 488 or email [email protected]. You can also read our privacy policy.
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